Ordering Methods
Create account
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Use the menu or search bar to find items
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Add items to cart
Checkout, and it is shipped.
Online Ordering
Discover the convenience of online shopping at its finest. Our user-friendly website and extensive online catalog enable you to browse our product range, select the items you need, and place your order at any time, from anywhere.
Benefit Highlights:
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Access to our complete range of products.
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The convenience of ordering at your own pace and time.
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Immediate confirmation of your order.
Bulk Ordering
Experience our dedicated high-volume ordering page with a streamlined process for bulk orders. A cost-effective solution for large-scale needs, find your desired SKUs and quantities on our Bulk Order page, and get immediate confirmation of your bulk order.
Direct Ordering
Immediate answers to your questions or concerns. Ability to include specific order instructions or requests. Personalized service to guide you through the ordering process.
Email Ordering
For those who prefer a more personalized touch, we offer the option to place orders via email. Please send your order details to info@eclipsusa.com, and our dedicated team will confirm your order and provide an invoice for payment.
Phone Ordering
We understand that sometimes, nothing beats a conversation. Our phone ordering service lets you connect directly with our customer service team, who can provide immediate assistance and answers to your queries.
Benefit Highlights:
- Immediate answers to your questions or concerns.
- Ability to include specific order instructions or requests.
- Personalized service to guide you through the ordering process.
Procurement
Our system seamlessly aligns with standard procurement procedures, guaranteeing precise record-keeping and order tracking. Through an automated process, we streamline ordering, saving time and resources in procurement.
Purchase Orders
Recognizing the standard procurement processes of many organizations, we gladly accept purchase orders. Send your official Purchase Order document to info@eclipsusa.com, and we'll handle the rest.
Direct Integration (EDI)
We offer Real-time inventory and pricing updates. This sophisticated method streamlines the ordering process, allowing for real-time inventory checks, immediate order placement, seamless processing and simplifies the payment process.
Benefit Highlights:
- Compatibility with standard procurement processes.
- Ensures accurate record-keeping and order tracking.
- Seamless, automated ordering process.
- Reduces time and resources required for procurement.
Payments
Convenient Payment Methods
We offer various secure payment methods for your convenience, including major credit cards (American Express, Mastercard, Visa, Discover), debit cards, and PayPal. Prepaid orders can be made through wire transfer, ACH, cashier's check, or money orders from a U.S. bank. We also accept business and personal checks, although they may cause order processing delays.
- Major credit cards (American Express, Mastercard, Visa, Discover)
- Debit cards and PayPal
- Prepaid orders: wire transfer, ACH, cashier's check, or money orders
- Business and personal checks accepted (may cause order processing delays)
Flexible Payment Terms
Contact our Sales team for personalized payment terms tailored to your needs. We'll work with you to find the right payment arrangement on an individual basis.
- Tailored payment terms are provided on a case-by-case basis
- Personalized assistance from our Sales team
Order Confirmation and Tracking
Convenient Invoice Retrieval
Easily access and manage your invoices to stay organized and keep track of your orders. Upon completing your transaction, a receipt will be promptly emailed to you. Invoices are automatically generated and available once the product has been shipped. Our responsive Customer Service representatives can assist you if you need a copy of your invoice. You can also conveniently download and print a copy from your online account.
- Receipt sent via email after transaction completion
- Invoices are automatically generated upon product shipment
- Obtain copies from Customer Service or download them from your online account
Seamless Order Process
After completing your purchase, you will receive an order confirmation email to verify your transaction. We understand the importance of keeping you informed, so we provide regular updates on your order's progress, including shipping and tracking information. Rest assured that your order will be handled with care and precision. Our dedicated Customer Support team can assist you if you have any questions or concerns regarding your order.
- Order confirmation email to verify your transaction
- Regular updates on order status, including shipping and tracking information
- Dedicated Customer Support team available for assistance
Customer Support
Flexible Order Management
We understand that changes or cancellations are sometimes necessary. If you need to modify or cancel your order, please contact our Customer Support team as soon as possible. While we strive to accommodate your requests, please note that order changes or cancellations may be subject to certain conditions and timeframes. Our knowledgeable team is here to guide you through the process and provide the necessary assistance to ensure a smooth experience.
- Contact Customer Support for order changes or cancellations
- Conditions and timeframes may apply
- A knowledgeable team available to guide you through the process
Dedicated Customer Support
Your satisfaction is our top priority, and we are committed to providing exceptional customer support. Our friendly and knowledgeable Customer Support team is available to assist you with any inquiries, concerns, or issues. Whether you need help with product information, order inquiries, or general assistance, our team is here to ensure your experience with us is smooth and satisfactory.
- Friendly and knowledgeable Customer Support team
- Assistance with product information, order inquiries, and general support
- Commitment to exceptional customer service and satisfaction