⚫ General
How do I create an account on E-clips USA?
Click on the account button anywhere on the website
Select Create New Account
Fill out the form
Receive a confirmation Email
You are all set!
What types of products does E-Clips USA offer?
We sell all kinds of school and office supplies we manufacture alongside nationally recognized brands like Bic, Expo, Crayola, and Ticonderoga.
How do I place an order?
After signing up for an account, find the product you want, select the number of cases you want in the quantity tab, and click add to cart.
What is your return policy?
Our return policy is to accept unopened and undamaged orders. We do not pay for shipping.
Do you offer any first-time buyer discounts?
We are constantly launching exclusive offers. Check out our site for current offers, and sign up for our newsletter for updates on future offers.
How do I set up a recurring order?
Contact our sales team and discuss your timeline and schedule for the best option. Alternatively, we send out periodic reminders to replenish with your recently purchased and favorite items featured for easy and quick checkout.
Are there any loyalty programs or rewards for repeat customers?
We do not offer any loyalty or referral programs but want to create a rewarding system. If you are interested in collaborating, reach out to marketing@eclipsusa.com.
How can I track my order history?
Log into your account.
Select order history
If you need help finding your order, reach out on the contact page, and we will help you find your orders.
Can I save my favorite products for easy reordering?
Yes. We offer a wishlist system allowing you to collect items into lists and share or checkout with them. Perfect for teachers ordering for classrooms or individuals making a shopping list.
How do I update my account information?
Log into your account.
Select your profile
Click edit and make the changes you like
Click on save before exiting
If you need help logging in, reach out on the contact page, and we will help you find your information.
Does E-Clips USA offer eco-friendly or sustainable products?
We measure all our items for carbon footprint and material life cycle. We take pride in being sustainable and strive for a green economy. Although we do not control many parts of the supply chain, we choose our vendors according to sustainability.
What is E-Clips USA's commitment to environmental sustainability?
Manufacture and distribute products made from recyclable material.
Sell more items in bulk to avoid packaging waste.
Are your products made from recycled materials?
Products marked with a recycle sign are at least 20% recycled material.
Do you have any initiatives to reduce packaging waste?
We offer all our items in bulk, which helps reduce packaging and shipping waste by 300%!
Can I recycle or return used products?
We cannot accept materials and used items. Contact your local sanitation department to learn how you can recycle our products.
⚫ Business Owners or Managers
Do you offer bulk discounts for businesses?
We offer discounted products to all our customers. You can get customized pricing by contacting our sales team.
Can I set up a business account with E-Clips USA?
Yes. Setting up an account is easy and fast. Once you set up an account, an account manager is assigned and will help you navigate our offers.
Can I get a quote for a large order?
Absolutely. We specialize in large-quantity orders. When placing a large order, allow for additional handling and shipping time.
Do you offer any business-friendly payment options, like net 30 terms?
Sure. Businesses that register for an account can provide the necessary documents to get set up. After signing up, look out for an email.
⚫ Wholesale Buyers
Can I customize the items in my wholesale order?
Some items like our backpack and pencil cases are popular items to customize with your school motif. r; you need to contact a salesperson to get started.
How do I apply for a wholesale account?
All accounts are allowed to place wholesale orders with special requests handled by our team.
Do you offer dropshipping services?
We do not. We are hoping to build a dropshipping platform in the future. For now, you can order in bulk and sell at a markup.
Can I get a catalog of your wholesale product range?
Yes. Request our catalog online, over the phone, or via mail.
⚫ Bulk Buyers
How are bulk orders shipped?
Orders are shipped together unless otherwise requested. Items labeled as bulk do not have individual packaging and come in large packaging.
Can I get a discount on a bulk order?
All our items are discounted and have free shipping. To get additional discounts and offers, visit our dedicated sales page. If you are still looking for what you are looking for, send a request to our team.
Can I schedule a bulk order for future delivery?
You can save a wishlist or a shopping cart and return to it whenever you are ready.
⚫ Co-op Purchasers
Can I place an order on behalf of a co-op?
Sure. Our policy dictated that we accept orders from all institutions and individuals. To make a special request, reach out to our sales team, who will set you up accordingly.
Can co-op members place individual orders under the co-op account?
No. Alternatively, members can share a login and account where individuals can order to their address, giving you insight into which address is getting what delivered and how often.
Can I get a quote for a co-op order?
Yes. Visit our ordering method page for a list of options.
Can co-op orders be delivered to multiple addresses?
Absolutely. Accounts can save multiple addresses and split order delivery destinations.
⚫ Organization Purchasers
Can I set up an account for a non-profit organization?
Yes. Set up an online account and watch out for an email letting you know where to upload documentation. Once approved, you will get special discounts and services.
Do you offer any special discounts or services for non-profits?
Absolutely. Our core mission is to provide supplies to underprivileged students and schools. To help, we offer many programs that make a direct impact. Get discounted pricing on our entire catalog.
Can I place an order using a purchase order?
Yes. Visit our ordering method page for a list of other options.
Can I get a tax-exempt receipt for my purchase?
Businesses registering with our team get the full service from approval to delivery. Once set up, documentation, including tax-exempt receipts, is emailed directly.
Can I schedule a recurring order for my organization?
Coming soon to our website, contact your account manager and set it up.
⚫ School Purchasers
Do you offer any special discounts or services for schools?
Yes. Schools and teachers get special pricing and discount storewide, a part of our mission to get everyone the right tools to succeed.
Can I set up an account for a school?
Yes. Set up an online account and watch out for an email letting you know where to upload documentation. Once approved, you will get special discounts and services.
Do you offer any education-specific products?
We have special collections and kits designed for schools and teachers. Our entire catalog is safe for all ages.
Can I place an order using a school purchase order?
Yes. Visit our ordering method page for a list of other options.
Can I schedule a recurring order for my school?
Coming soon to our website, contact your account manager and set it up.
Can I place an order for multiple schools in a district?
Yes. Ordering on our site or with someone on our team is a breeze and has no limits to the amount you can order at a time.
Can district orders be delivered to multiple schools?
Yes. You can save multiple addresses to your account and even split a single order into multiple deliveries.
Can I schedule recurring orders for different schools in my district?
Coming soon to our website, contact your account manager and set it up.