Order Processing:
- Orders placed before 12:00 PM (noon) ET are processed and shipped the same business day.
- Orders placed after 12:00 PM ET or on weekends/holidays are processed the next business day.
Shipping Methods:
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Standard Shipping (3 to 4 Business Days):
- Orders up to $99: Flat rate of $15.00.
- Orders over $99: Free.
Shipping Carriers:
- We use FedEx and USPS for deliveries.
Tracking Your Order:
- Once your order has shipped, you will receive an email with tracking information. You can track your package in real time or opt-in for SMS updates.
Shipping Area:
- We ship within the contiguous United States. We do not ship to Alaska, Hawaii, US Territories, PO Boxes, or APO/FPO addresses.
Delays and Issues:
- While we strive for timely delivery, delays can occur due to external factors like weather. We will notify you of significant delays.
Damaged or Lost Packages:
- Report damaged items within 48 hours by email or live chat. We will assist with any packages lost in transit.
Returns and Refunds:
- Refer to our Return Policy page for details on returns and refunds.
Contact Us:
- Phone: (631) 231-7244
- Email: sales@eclipsusa.com
- Business Hours: Monday to Friday, 8 AM - 5 PM ET, Closed on weekends.
For any further information or assistance, please get in touch with our customer service team during business hours.
